From Slice to Solution: Data-Driven Insights for Client Services

Summary

We know that food safety compliance is important, but working with third-party providers often causes more chaos than organization. From lackluster explanations, to copy-and-paste approaches towards compliance programs, many food companies struggle to find a provider that equips them with solutions tailored towards their individualized business needs.

 

That’s where Steritech stands-out. Driven by knowledge and empathy, Steritech values utilizing methods that go beyond just following standard rules. Instead, our approach identifies the root cause of compliance issues and analyzes data-driven solutions so they can be implemented efficiently and effectively. Needless to say, partnering with Steritech for compliance strategies not only mitigates costly risks, but also tightens the seal on essential auditing efforts.

 

With Steritech, food businesses can avoid challenges often faced with other third party providers by working directly with a dedicated team of industry professionals who are truly passionate about food safety compliance.

About Steritech

Over the last 25 years, Steritech has established themselves as an industry leader in food safety. Utilizing a data-driven approach to compliance solutions, we narrow in on risk mitigation, operational efficiency, and brand growth through the following assessments: 

 

• Food Safety: modeled after industry best practices and internationally acknowledged benchmarks, these assessments gauge food safety risks in establishments while offering clear and tangible solutions

• Operational Efficiency: focused on reaching the optimal brand experience, these assessments provide key insights that contribute to consumer choice and satisfaction. They extend beyond the “how” and introduce the “why” to improve staff understanding

 

We offer our knowledge and expertise through food safety and operational assessments, extending our services to restaurants, grocery stores, convenience stores, hotels, and more. As said by industry-leading clients of Steritech, “I think [Steritech] knows our standards better than we do.”

Challenges

Based out of Dayton, Ohio, Susie’s Sweets is a steadily growing macaron bakery that currently has five kiosk locations in malls across the Midwest. With their eyes set on further expansion across state boundaries, the company seeks to streamline operational efforts across all current and future locations while adhering to varying state and federal food safety regulations as well maintaining their high quality standards.

 

When opening their third location, Susie’s Sweets experienced difficulties in training all employees to the same standard. While the more seasoned employees had a solid grasp on the standards to which the business was founded, the newer ones failed to uphold the same status.

 

The results? Inconsistent food safety standards, an increase in customer complaints, and an overall plummet in sales. 

 

Driven to maintain the high-quality of their macarons and an overall positive customer experience, the establishment realized that an operational change from an experienced third party was necessary in order to continue to grow their business. That’s where Steritech comes in.

How Steritech Helps

By utilizing Steritech, growing pains are no longer a setback. The common challenges of inconsistent food safety standards, training deficiencies, and process failures are met with data-influenced solutions that are proven to hold a positive impact. 

 

Steritech’s methods not only encompasses solutions to compliance issues, but also future-oriented approaches that are tailored to enhance brand growth and scalability. When partnering with Steritech’s dedicated team of experts, businesses can understand a step-by-step assessment analysis to find food safety solutions that last. 

 

Offering an advanced auditing approach, we focus on on-site consultation services that include an in-depth breakdown of results. Key benefits that Steritech’s provides include:

 

• Highlighting issues including operational inefficiencies, training opportunities and equipment malfunctions

• Advanced auditing methods that include on-site visits, consulting services, and a full breakdown of results

• Assessments that are comprehensive, solution-based, and informative

 

Needless to say, Steritech is committed to not only helping businesses solve the issues they are facing, but also fully understanding why each step is necessary for smooth operations. Through Steritech’s assessments, businesses can develop fool-proof plans of action that both mitigate risks and ensure that the whole organization is on the same page, now and in the future.

Steritech’s Implementation Process

When enacting an effective food safety program, Stertech uses a tried and tested approach that focuses on establishing the following:

 

• Clarity: We define clear execution phases and in-depth details for each phase and its process

• Timeliness: We establish a timeline with key milestones of implementing the audit

• Collaboration: We are actively engaged with our client’s team

 

Pull quote: “We’re a partner, but we are the objective 3rd party. We’ve strived hard to develop how you balance being an objective evaluator of performance against standards.” – Doug Sutton, President of Steritech

Results

Steritech’s results-oriented approach focuses on harnessing methods that highlight brand growth and operational efficiency. Additionally, we aim to overcome perceptions of third-party providers by emphasizing food safety culture and harboring empathy towards client brands. 

 

“Give us 6 months” is a common mentality held by Steritech’s team, proving our confidence in consistently delivering high-quality results that extend far beyond just metrics.

 

For Susie’s Sweets, 6 months of partnering with Steritech resulted in a 3% increase in same-store sales and a higher returning customer ratio. Steritech specifically tailored an audit assessment for the organization's pain points, and even uncovered areas that leadership missed (like a WiFi delay in the third store), explaining the importance of addressing these issues in detail.

 

Not only did partnering with Steritech allow Susie’s Sweets to increase revenue and decrease headaches, but the assessment program influenced a stronger compliance culture within all levels of the company.

Conclusion

For a fully-encompassing process towards food safety compliance, Steritech’s solutions offer businesses more than just assessment results. With expert insight on data-driven analytics, we are able to offer tailored solutions that leave an impact on food safety and risk mitigation. 

Current clients benefit from attentive and on-site engagement from Steritech’s team, and delve in the value provided by their holistic approach to audits. As described by long-standing clients, Steritech not only delivers highly informed compliance solutions, but takes care in informing businesses on why these solutions work.

 

To learn more about how Steritech enhances compliance culture in the food industry, book a demo today! 

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